What Should Providers Expect From A Digital Health Platform?

Healthcare providers switch between multiple software programs throughout the day. Patient records are in the EHR system. Lab results arrive through a different portal. Billing happens in a separate software. A Digital Health Platform should link these separate programs so your staff can see everything without logging into five different systems. 

The platform needs to cut down typing time for nurses, get test results to doctors faster, and handle routine tasks like sending appointment reminders. Choose technology that connects to what you already have instead of forcing you to replace your entire system.

Core Features A Digital Health Platform Must Include

A DHP must connect to the software your facility already runs. Most healthcare operations use 5-10 different programs that were never designed to work together.

What The Platform Needs To Do

• Connect to your EHR, lab systems, and billing software
• Send secure patient messages that follow HIPAA rules
• Alert doctors about dangerous drug combinations
• Handle appointment scheduling and send patient reminders without staff intervention.
• Pull data on patient outcomes and how your facility is performing

When this works properly, lab results show up in patient charts without anyone manually entering them. Patients get appointment reminders through text or email without staff having to send them individually.

How Should The DHP Handle Data Security?

Patient records require protection, whether they're stored on a server or being transferred between systems. The Digital Health Platform has to encrypt everything. Staff should only see information relevant to their job. Billing staff don't need access to clinical notes. Clinical staff don't need to see payment processing.

The system should also track who opens which patient records and when. These logs prove compliance during audits and help investigate suspicious access patterns.

Level of Technical Support Should Providers Expect

During setup, you need technical people who understand how clinics and hospitals actually function. They should configure the system around your workflows instead of handing you a generic setup.

After the platform goes live, you need:

• Help is available 24/7 for problems that stop patient care
• Updates that happen without shutting down your systems
• Training materials when you hire new staff
• Direct phone access to people who can solve complex problems quickly

System problems during patient appointments need immediate solutions, not delayed responses.

How Should The Platform Improve Clinical Workflows?

Technology should eliminate unnecessary steps instead of adding them. The Digital Health Platform needs to fit how your staff actually works during their shifts. 

• Doctors opening a patient's chart should see the most recent information first. 
• Nurses need simple tools to document patient visits without clicking through multiple screens. 
• Front desk staff need automatic insurance verification instead of calling insurance companies for every patient.

Final Call

Providers need platforms that solve workflow problems without creating technical headaches. The right system connects separated databases, automates repetitive paperwork, and gives medical staff quick access to patient information. When evaluating options, focus on how well the platform secures data, handles growth, and fits into how your facility actually operates.

Persivia's platform links your existing healthcare software into one connected system. Your current systems stay in place while the platform connects them and keeps everything secure according to healthcare regulations. Learn more about Persivia.